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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,499 topics · Next page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,865 views
QuestionRefunds
How are refunds handled on Itch.io? I'm still somewhat new and just started to risk it with some projects. I want to kno...
started by Mausakrobat28 20 hours ago
5 replies
73 views
Hi I recently uploaded a GameBoy ROM, and noticed that a lot of other devs, have play in the browser as an option. Can y...
started by BriG78cx 1 hour ago
5 views
No replies yet
Hello, I sent an email to support but was unsure if it would be seen/addressed as the email I sent it from is apparently...
started by craboozled 2 hours ago
1 reply
13 views
Hello, the "in review" status of the payout I initiated 21 days ago changed from blue to gray about 13 days ago, and I'm...
started by Elzee 5 days ago
12 replies
345 views
I read the docs, but it only talked about how long it takes for paid games to get indexed (Or i read it wrong) could som...
started by Emerald the Warrior Cat 2 days ago
2 replies
83 views
if i want porn I can just look it up, but i'm not about to try and ruin the fun for others. so is there any way I can bl...
started by W "double-u" 11 hours ago
11 replies
126 views
I uploaded a new Zip file for my Gameboy game to play in browser but it doesn't show on the game page and I set it as th...
started by jdcarling 13 hours ago
2 replies
35 views
Hi, Apologies if this is a very straightforward basic question, but I am very new to emulation. I recently bought Briley...
started by mrbickers 12 hours ago
19 views
No replies yet
so I'm working on a new game and I'm planning to add a Map Editor where the user can create any map he like and play and...
started by SupremeStudio 18 hours ago
2 replies
52 views
Hi everyone, I have to clarify: I've read it: https://itch.io/docs/creators/getting-indexed . And I sent two emails to c...
started by arrosev 8 days ago
2 replies
87 views
Hi all! I published a new game ( https://konstantinfedorov.itch.io/kayuk ) and it has a web version. Web version is quit...
started by konstantin.fedorov 1 day ago
1 reply
42 views
Should I allow my games to be downloaded for free if I am unable to pay people I’ve worked on the game with? Or should...
started by Sam Hadding Games 1 day ago
1 reply
36 views
Can you consider making a mobile app on Android since lots of the dev here also make mobile game? I love getting indie g...
started by Sue1234 2 days ago
9 replies
88 views
Itch io was working perfectly fine with no issues but recently every time I click download, it just takes me to the "tha...
started by Ereh_yeager 2 days ago
2 replies
62 views
I'm working on a racing game. I have the AI tracks, and controls done. It's ready for community review... but no where c...
started by jimmyg24 2 days ago
24 views
No replies yet
I contacted support but I did not get an answer. My last payout request (ID: 135324 ) is stuck in "in review" state and...
7 replies
185 views
I recently published my first ever game called K's Orchard Odyssey, and this is my game link . I made sure that I follow...
started by kiner_shah 22 days ago
6 replies
180 views
I have bought Spankytown College and started to play but have been unable to save and reload the game. Any help would be...
started by birchwand 5 days ago
3 replies
93 views
Hello everyone, I've gone through the instructions provided by itch.io on indexing ( https://itch.io/docs/creators/getti...
started by HandM 3 days ago
2 replies
62 views
I went through the support page for game indexing and didn't see any issues. My game use to be findable years ago. Perha...
started by Rob Nally (Brotherly) 4 days ago
2 replies
61 views